Dhyanalinga Enterprises respects your privacy and is committed to protecting your personal information.

What we collect: Since our Website is used for product enquiries rather than online ordering, we collect information only when you choose to contact us — for example, through WhatsApp, our contact form, phone, or email. This may include:

– Your name, phone number, and email address;
– Any delivery/shipping address you share with us once an order is confirmed offline;
– The content of your enquiry or message (e.g., product interest, questions);
– Basic technical information such as browser type and general usage data, collected automatically via cookies (see Section 4).Your name, phone number, email, and delivery address — only to process your orders and communicate with you.

Why We Collect It: We use your information to:

– Respond to your product enquiry and provide quotations;
– Confirm and fulfil orders placed offline, and arrange delivery where applicable;
– Provide after-sales support;
– Improve our products, Website, and customer service; and
– Send you updates about your enquiry/order, and — only where you’ve agreed — occasional product updates or offers.

Information Sharing: We do not sell or rent your personal information to any third party for marketing purposes. We may share your information only:

– With delivery/logistics partners, strictly to the extent needed to fulfil your order;
– With service providers who help us operate the Website or communications (e.g., hosting, messaging tools), under confidentiality obligations;
– When required to comply with applicable law, a court order, or a valid request from a government or regulatory authority; or
– To protect our rights, property, or safety, or that of our customers or the public.

Cookies: We use cookies and similar technologies to keep the Website functioning properly (e.g., remembering your preferences), understand how visitors use the site, and help protect against fraudulent or abusive activity. You can control or disable cookies through your browser settings; note that some parts of the Website may not function as intended if cookies are disabled.

Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy — typically for the duration of your enquiry/order relationship with us, plus a reasonable period afterward for after-sales support, accounting, or legal record-keeping requirements. Once no longer needed, we take reasonable steps to delete or anonymise your information.

Security: Your data is stored on secured, password-protected systems, and we take reasonable technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or loss, in line with the Information Technology Act, 2000 and applicable rules. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights: Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

– Access the personal information we hold about you;
– Request correction of inaccurate or incomplete information;
– Request deletion of your personal information, where it is no longer needed for the purposes it was collected;
– Withdraw any consent you previously gave (e.g., for promotional messages), without affecting the lawfulness of processing carried out before withdrawal; and
– Raise a grievance regarding how your information is handled.

To exercise any of these rights, please contact us using the details in Section 10 below.

Children’s Privacy: Our Website and services are not directed at children, and we do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. Your continued use of the Website after such changes constitutes acceptance of the updated Policy.

Contact us:
For any privacy-related questions, requests, or concerns, please reach us at:
📞 +91 98421 39565
📧 lingamdu2018@gmail.com
📍 Dhyanalinga Enterprises, Anna Nagar, Madurai – 625020